terms, conditions & Cancellation Policy

Welcome to the Terms & Conditions of Use for this web site (the “Site”). Your use of the Site is subject to these Terms & Conditions along with any specific terms and conditions set forth on the individual pages within this Site (collectively, the “Terms & Conditions”) and all applicable laws and regulations, including those regarding copyright, trademark, and other intellectual property rights. Your submission of information on this Site is subject to Casa Maya’s Global Privacy Policy, which is hereby incorporated into these Terms & Conditions.


PLEASE NOTE: The Site uses various types of cookies to provide certain functionality on the Site. A cookie is a small text file that contains small amounts of information that are downloaded to your computer or mobile device when visit a web site. These cookies are then sent back to the originating web site when you visit that site again or to another site that recognizes that cookie. For further information on the cookies that are used on Casa Maya.com, please visit the Casa Maya’s Statement on the Use of Cookies (available at Cookie Statement).


General / Ownership

Unless expressly stated otherwise, the content included on the Site, including but not limited to text, software, photographs, images, graphics, illustrations, artwork, video, music, sound, and names, logos, trademarks and service marks, are the property of Casa Maya or its licensors or suppliers. This content is protected by copyright, trademark and other laws. No right, title, or interest to the content is granted by your use of the Site, other than a right to review the content using a conventional Internet browser to conduct ordinary web browsing. All other uses, including making copies of any content on the Site, are strictly prohibited. You may not modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material for any purpose other than personal, non-commercial use (or legitimate activities of a travel agent or travel professional) without Casa Maya’s written permission. Except for non-commercial individual private use, the downloading, reproduction, or retransmission of the Site (or any part of its content) is strictly prohibited.


Unless otherwise noted, all content on this Site is the copyrighted property of Casa Maya or its affiliates or licensors. All content of this Site is protected by copyright laws as well as the applicable laws of other jurisdictions.



Accounts / Passwords

You are responsible for maintaining the secrecy of your passwords, log-in, and account information. You will be financially accountable for all uses of the Site by you and/or by anyone using your account information.

Booking and cancellation policies

IVA included

16% IVA is included.

Payment in advance

You will pay in advance 100% of the total price after making the reservation


Cancellations made 15 days or more prior to the arrival date apply a 10% charge.
Cancellations made 3 to 14 days prior to arrival date apply a 50%
Cancellations made 0 to 2 days prior to the arrival date apply a charge of 100%

Refund policies

The total or partial refund will be refunded by the means that most convenient to the Hotel, discounted transaction costs incurred by the maneuver.

Hotel conditions

Checkin 3 pm to 3 pm
Checkout from 12 pm to 12 pm

Children and extra bed

Children of all ages can stay. All further children or adults stay free of charge in extra beds. Number of extra beds per room: 1.
You can request extra beds during the reservation process in the notes section of the reservation, this service is available on request and must be confirmed by the hotel. The extras have an extra cost which will be charged at the hotel.